HubSpot Portal Build & Automation
Full HubSpot CRM setup, pipeline architecture, workflow automation, sales sequences, and custom reporting. From onboarding to advanced revenue operations, built to close more, faster.
CRM SetupWorkflowsRevOps
Currently at NZTE · Auckland & Global
Rakibul
Islam
CRM Engineer. Automation Architect.
The operator your revenue stack has been missing.
14+
Years Experience
50+
Implementations
100%
Job Success Score
14+
Years Active
About
Not just a consultant.
An operator.
I've spent 14 years inside the engine room. I've migrated databases at 11pm, rebuilt broken automation at 6am, and fixed CRMs that were costing businesses tens of thousands per month in lost pipeline. I've logged 21,000+ hours on Upwork with a 100% Job Success Score, because I ship what I promise.
Based in Auckland, NZ, I serve clients across USA, Australia, UK and globally. Precision timing for USA morning and UK afternoon overlap from the Southern Hemisphere.
HubSpotZendeskShopify PlusGoHighLevelMake.comFreshdeskdesk.comStripePayPalAI ChatbotRevOpsNZTE
Early
Built From the Ground Up
Started in digital systems when CRM meant a spreadsheet. Developed deep instinct for what makes customer operations actually work, not just what looks good in a demo.
Growth
50+ Implementations. Global Clients.
HubSpot, Zendesk, Shopify Plus, Gorgias, GoHighLevel and more, across eCommerce, SaaS, healthcare and professional services. Top Rated Plus on Upwork, 100% Job Success Score.
Now
AI-Native CRM & Revenue Automation
Deploying AI chatbots, intelligent ticket deflection, and Make.com automation that connects your entire revenue stack. Currently connected with NZTE.
What I Do
Six disciplines.
One execution partner.
I don't hand you a team of juniors managed by a project manager. You get someone who has spent 14 years living inside CRMs, automation tools, and eCommerce stacks, and knows the difference between configuration and transformation.
Zendesk CX Engineering
Zendesk workspace setup, ticket routing, macros, triggers, CSAT automation, and multi-channel integration. Engineered so your support team closes tickets faster without adding headcount.
Zendesk SuiteTicket RoutingCSAT
Shopify Plus Development
Custom Shopify Plus storefronts, Liquid theme development, app integrations, Stripe & PayPal checkout setup, and CRM sync. eCommerce engineered for conversion, not just aesthetics.
Shopify PlusLiquidPayments
GoHighLevel, Freshdesk & desk.com
GoHighLevel for agencies and local businesses, full funnel, CRM, and automation. Freshdesk and desk.com implementations that transform scattered support into a structured, scalable system.
GoHighLevelFreshdeskdesk.com
CRM Migration & Make.com Integration
Migrate from any legacy CRM without data loss. Build Make.com automation scenarios that connect your CRM, helpdesk, eCommerce, and payment stack, seamlessly and reliably.
Make.comMigrationAPI Integration
AI Chatbot & Ticket Deflection
AI chatbots integrated into Zendesk, Freshdesk, or HubSpot trained on your knowledge base, deflecting 30–60% of ticket volume, and routing the rest intelligently to your team.
AI ChatbotDeflectionAutomation
Platforms & Technologies I Implement
HubSpot
Zendesk
Freshdesk
GoHighLevel
desk.com
Make.com
Shopify Plus
Stripe
PayPal
Work With Me
Engagements designed
around your outcome.
Scoped engagements with a defined result, so you know exactly what you're getting before we start.
⭐ Highest Demand
AI Chatbot & Ticket Deflection System
Your support team is buried in tickets that should never reach a human.
I build AI chatbot systems integrated into Zendesk, Freshdesk, or HubSpot trained on your knowledge base, deflecting 30–60% of volume, routing the rest intelligently. Live in 14 days.
30–60% ticket deflection, measurable within 30 days
Native integration with Zendesk, Freshdesk & HubSpot
Trained on your actual product & support documentation
Human escalation routing built-in, no lost conversations
Best Value
HubSpot Full Implementation
From blank portal to a fully operational revenue machine. CRM setup, pipeline, workflow automation, sequences, and dashboards that tell you the truth.
Full CRM & pipeline architecture
Workflow & sequence automation
Custom dashboards & reporting
Team training & handover
Professional
CRM Migration & Integration
Moving from one CRM to another without losing data, history, or momentum. Make.com integration to unify your entire stack CRM, helpdesk, eCommerce, payments.
Zero data loss, documented migration plan
Make.com integration across your stack
Parallel running period for confidence
Post-migration QA & validation
High Value
Shopify Plus + CRM Integration
Your store and CRM running as islands costs you revenue every day. I connect Shopify Plus to HubSpot, GoHighLevel, or Freshdesk with Stripe and PayPal synced in.
Shopify Plus development & customisation
CRM sync (HubSpot, GoHighLevel, Freshdesk)
Stripe & PayPal payment integration
Post-purchase automation sequences
How It Works
From first call
to measurable result.
01
Discovery Call
30 minutes. No pitch. I listen to your stack, your pain, and your goal, then tell you exactly what I'd do about it.
02
Scoped Proposal
A tailored proposal: scope, timeline, investment. No templates. Built around your specific situation.
03
Build & Execute
Transparent delivery. Weekly updates. I work fast and document everything so nothing gets lost.
04
Launch & Handover
We go live, validate the results, and I hand over full documentation so your team owns what we built.
The Difference
Why clients stay
and come back.
Upwork Top Rated Plus
21,000+ hours logged alongside many fixed price projects. 100% Job Success Score. These numbers reflect consistent delivery on time, on scope, with no surprises.
I Build, I Don't Just Advise
Most consultants hand you a roadmap. I stay until it's running, because automation that breaks is worse than none at all.
NZ-Based, Global Coverage
Auckland timezone works perfectly for USA, AU and UK. Developed-market quality at competitive global rates.
AI-Native From Day One
I design systems with AI ticket deflection, chatbot routing, and automation intelligence built in from the architecture level, not bolted on after.
No Surprises, Ever
Fixed-scope proposals. Weekly check-ins. If something changes, I tell you first and we decide together. No scope creep, no invoice shock.
Results You Can Measure
Ticket deflection rate. Pipeline velocity. Resolution time. Every engagement has KPIs defined upfront so you know what success looks like and when we've hit it.
Results
What clients say
after we've shipped.
★★★★★
"Rakibul rebuilt our entire HubSpot from scratch. Pipelines, sequences, automation all of it. Our close rate improved 35% within 90 days. He's the only person I'd trust with our CRM."
JL
John McCullough
CEO, Shopping Feed — USA
★★★★★
"The Zendesk implementation cut our first-response time from 8 hours to 42 minutes. He didn't just configure it — he understood our customer journey and engineered the system around it."
SC
Sarah C.
Head of CX, eCommerce — Australia
★★★★★
"We migrated from Zendesk to HubSpot with zero data loss and zero downtime. Rakibul mapped every edge case, ran parallel systems, and handed us something better than what we started with."
MK
Mark K.
COO, Professional Services — UK
· Testimonials are representative. Real references & Upwork reviews available on request ·
FAQ
Common questions
answered honestly.
What CRM platforms do you specialise in?
I specialise in HubSpot, Zendesk Suite (Admin, Guide, Explore, Talk, Chat), Freshdesk, and Salesforce integrations. I’m Zendesk Administrator Certified, HubSpot CRM Platform Certified, and have delivered 50+ end-to-end CRM implementations across SaaS, eCommerce, and enterprise clients. I also work with Gorgias and Intercom for Shopify-native support.
Do you work with international clients?
Yes — 100% of my work is global. I’ve successfully delivered projects for clients in the USA, Canada, Australia, UK, South Africa, and New Zealand. I’m based in Auckland, New Zealand (NZST timezone) with full-time remote, hybrid, and on-site availability in NZ. My current full-time role is Marketing Automation Specialist at New Zealand Trade and Enterprise (NZTE).
How long does a typical CRM implementation or Shopify Plus project take?
• CRM Audit & Quick Fix: 3–5 days
• Full CRM Build or Migration: 2–6 weeks
• Shopify Plus Development (theme + integrations): 2–10 weeks
• Marketing Automation Strategy or AI Chatbot: 2–4 weeks
Every project includes a clear timeline, milestone deliverables, and 30-day post-launch support.
• Full CRM Build or Migration: 2–6 weeks
• Shopify Plus Development (theme + integrations): 2–10 weeks
• Marketing Automation Strategy or AI Chatbot: 2–4 weeks
Every project includes a clear timeline, milestone deliverables, and 30-day post-launch support.
Can you migrate data from our current CRM?
Yes. I have extensive experience with zero-data-loss migrations (e.g., Freshdesk → Zendesk with 150,000+ tickets and full tag/field mapping). I handle data audits, automated mapping, validation testing, cutover, and post-migration QA — whether you’re moving from Freshdesk, Zendesk, Salesforce, or another platform.
Do you integrate payment systems, 3PL, subscriptions, and marketing channels?
Absolutely. On the Shopify side I routinely integrate Stripe, PayPal, Afterpay, 3PL/warehousing (ShipStation, etc.), Recharge subscriptions, Klaviyo, Yotpo, Meta/Facebook, and SEO channels. On the CRM side I connect everything via Zapier, Make.com, REST APIs, and webhooks.
What is your process for starting a new project?
1. Free 30-minute Discovery Call (or book a paid CRM Audit)
2. I review your current setup and goals
3. I deliver a clear scope, timeline, and fixed-price or retainer proposal
4. We sign a simple agreement and begin
Most clients are live within 1–2 weeks of the first call.
2. I review your current setup and goals
3. I deliver a clear scope, timeline, and fixed-price or retainer proposal
4. We sign a simple agreement and begin
Most clients are live within 1–2 weeks of the first call.
Do you offer ongoing support or monthly retainers?
Yes. I provide month-to-month retainers (NZ$2,800–$4,000) for continuous CRM optimisation, automation refinement, new feature rollouts, and priority support (20 hrs/month + 4-hour response time). Many clients stay on retainer for years.
Can you help with AI chatbots and ticket deflection?
Yes. I train GPT-based chatbots on your historical ticket data and implement Zendesk AnswerBot / AI triage. Typical results: significant Tier-1 deflection and 25–40% reduction in agent workload (proven with DYLN, Apollo Internet, and Upwork Inc.).
Do you provide team training and SOPs?
Yes. I create custom SOPs, sandbox training environments, macro libraries, and recorded walkthroughs. I’ve onboarded and trained 1,000+ agents (including at Upwork Inc.) and reduced new-hire ramp-up time by up to 40%.
What industries do you serve?
Primarily DTC eCommerce, SaaS, digital agencies, field services, ISPs/telecom, wellness, luxury goods, and government/trade organisations. Notable long-term clients include DYLN (300K+ customers), Upwork Inc. (1,000+ agents), 727 Digital, Apollo Internet, LUWA Luxury, and now NZTE.
How do you ensure data security and compliance?
All work follows GDPR standards and best-practice data hygiene. I use secure API connections, role-based access, audit logs, and documented processes. As a former enterprise Zendesk Administrator at Upwork Inc., compliance and 99.9% uptime are non-negotiable.
What makes working with you different?
I don’t just configure software — I engineer revenue-generating customer systems. With 14+ years, 100+ projects, 21,000+ Upwork hours, 100% Job Success Score, and Top Rated Plus status, I deliver senior-level outcomes at consultant rates. Clients consistently report 30–90% improvements in response time, CSAT, resolution speed, and revenue uplift.
Are you available for on-site work in New Zealand?
Yes. I’m based in Auckland and hold full work rights Open Work Visa – no restriction. I’m available for hybrid or on-site engagements in Auckland and open to relocate other cities.
How do I get started?
The easiest way is to book a free 30-minute Discovery Call or a paid CRM Audit directly on my website. Or email me at hello@mrakibulislam.com or message me on LinkedIn. I usually reply within a few hours (NZST).
Contact
Let's fix your
revenue stack.
Start with a conversation.
No obligations. No templates. A 30-minute call where I listen first. Tell me what's broken or what you want to build, I'll tell you exactly how I'd approach it.
I respond to every message within 24 hours.
✉️
hello@mrakibulislam.com
in
linkedin.com/in/rakibul
UW
Upwork — Top Rated
📍
Auckland, New Zealand (GMT+12)